Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address when you fill out a contact form, request a consultation, or schedule a water test
• Installation address and property information related to system installation
• Payment and billing information when you purchase a system
• Communications you send to us via email, phone, or through our website
• Survey responses, quiz answers, and feedback you provide

2. Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device type, browser type, operating system, and IP address
• Pages viewed, time spent on pages, and navigation patterns
• Referring website or advertising source
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule water tests, consultations, and system installations
• Process transactions and send related information
• Send promotional communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (CRM, payment processing, email delivery)
• Advertising partners for remarketing purposes (Meta, Google) using anonymized or hashed data
• Legal authorities when required by law or to protect our rights
• Business partners in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure storage practices, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at 855-40-WATER or through our contact page.

7. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Advertising cookies: Used to deliver relevant ads and measure campaign performance

You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites (such as Yelp for reviews). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. To exercise these rights, contact us at 855-40-WATER.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Phone: 855-40-WATER
• Email: privacy@puragainwater.com
• Company: Puragain Water, Escondido, CA